Frequently Asked Questions (FAQs)

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• How do I log in to CaneLink?

  Use a browser to access canelink.miami.edu. You will be prompted for your CaneID and password. If you do not remember your CaneID/password, or if need a CaneID assigned to you, click here to visit the CaneID Self-Service Portal.

• Which web browsers can I use?

  The following web browsers are certified for use with CaneLink. You may use other browsers, but if you encounter a problem, please try one of the certified browsers listed below:

  • Firefox – Latest release recommended
  • Google Chrome – Latest release recommended
  • Microsoft Edge – Latest release recommended
  • Safari – Latest release recommended

• It tells me I have an incorrect password. What do I do?

  First, verify that you are typing in your CaneID and password correctly. Remember that CaneLink is case-sensitive, and all characters must be keyed in correctly. If you are still getting the error message, please click on the "Forgot Your CaneID" or "Forgot Your Password" link at caneid.miami.edu.

• Where do I change my password?

  Click on the "Change Your Password" link at caneid.miami.edu You will then be asked to enter your security questions, and your old and new password. If you do not know the answer to your security questions or your password, or have not specified security questions, contact the UMIT Service Desk at (305) 284-6565.

• Where can I change the questions that CaneLink asks me when I've forgotten my password?

  Click on the "Add/Update Your Security Questions" link at caneid.miami.edu You will be asked to log in prior to changing your security questions.

• I received a message that my account has been disabled. What do I do?

  If you've made too many consecutive unsuccessful attempts to log in to CaneLink, the system will disable the account as a security measure. For support with re-enabling your account, please contact the UMIT Service Desk at (305) 284-6565.

• If I don't use CaneLink for a while, I am disconnected and I have to log in again. Is there any way I can change this?

  For security purposes, CaneLink will disconnect users if they've been "idle" for a certain amount of time (20 minutes). To avoid being disconnected, occasionally change the page you're on while connected to CaneLink.

  Additionally, be mindful of opening separate tabs for new windows in CaneLink. If one tab times out and is not closed, you may be disconnected from your session in less than 20 minutes.

• I received a message that I currently do not have access to CaneLink. What do I do?

  CaneLink delivers self-service functionality to students enrolled in classes offered in the schedule of classes (excluding some continuing studies programs), faculty members that are actively teaching courses, and parent delegates of student information. If you believe that you should have access to one of these, contact the UMIT Service Desk at help@miami.edu or (305) 284-6565.

  If you are looking to have access to administrative functionality in CaneLink, please fill out the form available here and send it to the office of the registrar. They will put you in contact with the CaneLink security personnel. You do not need to call the UMIT Service Desk.

• I am having a problem logging in and the error message includes an error number. What does this error number mean?

  In some cases you will need to contact the UMIT Service Desk in order to solve a problem that you are having logging on to CaneLink, because there is no action that you can take yourself in order to resolve the issue and a technician is needed. The error message that pops up in this case may include a number, for example Error Code 31012-5. This number will help the technician diagnose your problem more quickly. Please be sure to mention the number when you contact the UMIT Service Desk at help@miami.edu or (305) 284-6565.

• How do I clear cache on my web browser?

  To clear your web browser cache, please do the following:

  • Firefox:
    • Click here for Mozilla Firefox's support site instructions
  • Google Chrome:
    • Click here for Google Chrome's support site instructions
  • Microsoft Edge:
    • Click here for Microsoft Edge's support site instructions
  • Safari:
    • Click here for Apple Safari's support site instructions

• Do I need to have cookies enabled?

  Cookies must be enabled for CaneLink in your web browser. Cookies are small files that web servers may send to your computer in order to identify your computer and transmit certain data. CaneLink makes use of cookies and requires them in order to access the system.

  To ensure that cookies are enabled, please do the following to add https://canelink.miami.edu as a site that can always use cookies, including third-party cookies on this site:

  • Firefox:
    • Click here for Mozilla Firefox's support site instructions
  • Google Chrome:
    • Click here for Google Chrome's support site instructions
  • Microsoft Edge:
    • Click here for Microsoft Edge's support site instructions
  • Safari:
    • Click here for Apple Safari's support site instructions

• Why do I get a message saying that CaneLink is currently unavailable?

  There are times when CaneLink must be taken offline for maintenance. When this occurs, anyone logged on to CaneLink will see this message. The message may also indicate when CaneLink is expected to be available. When you see this message, it is not necessary to contact the UMIT Service Desk as this indicates a planned outage.

• I am clicking on a link and nothing happens. Do I need to have pop-ups enabled?

  You need to enable pop-ups for CaneLink in your web browser. Enabling pop-ups is different for each browser.

  To ensure that pop-ups are enabled, please do the following to add https://canelink.miami.edu as a site that is allowed to send pop-ups and use redirects on your browser:

  • Firefox:
    • Click here for Mozilla Firefox's support site instructions
  • Google Chrome:
    • Click here for Google Chrome's support site instructions
  • Microsoft Edge:
    • Click here for Microsoft Edge's support site instructions
  • Safari:
    • Click here for Apple Safari's support site instructions

• How do I get a person to help me with the problem that I am experiencing with CaneLink?

  Please contact the UMIT Service Desk at help@miami.edu or (305) 284-6565.

• What is a CaneID?

  A CaneID is your user ID that can be used to access any and all of the University of Miami's enterprise applications (e.g., CaneLink, myUM, Workday, Blackboard, etc.)

• Who can get a CaneID?

  A person does not need an UM affiliation to get a CaneID; however, systems only recognize the CaneID accounts that they specify, and that you are granted access to.

• As a CaneID holder, what are my responsibilities?

  • Do not share your password with anyone.
  • Do not share your challenge/response with anyone.
  • Try to re-use your CaneID by notifying CaneID managers or system owners that you have one rather than creating a new CaneID account for each new application that you wish to access. (It is easier to track them that way.)
  • Treat your CaneID/password/security questions as the keys to your digital identity.

• Who manages CaneIDs?

  The Identity and Access Management (IAM) team is operated out of UMIT, as well as the UMIT Service Desk at help@miami.edu or (305) 284-6565, is the primary liaison to the general campus community. While the Service Desk cannot create or set the password for a CaneID, they can send service tickets to the IAM team to resolve greater concerns.

• Are there different kinds of CaneIDs?

  No. CaneID will sign you in to any and all of the applications that the University uses.

• Is it okay to have more than one CaneID?

  No. If you are aware of more than one CaneID linked to your information, contact the UMIT Service Desk at help@miami.edu or (305) 284-6565 to have the CaneIDs merged into one account.

• I was given a CaneID but I have never used it, and I don't know the password.

  CaneIDs are automatically generated for you, with a default password that specifically corresponds to your personal information. In the same communication (email or letter) that you received your CaneID, you should have been given the formula for a default password. If you have not seen this communication, or have since lost it, please contact the UMIT Service Desk at help@miami.edu or (305) 284-6565.