Frequently Asked Questions (FAQs)

The following web browsers are certified for use with CaneLink. You may use other browsers, but if you encounter a problem, please try one of the certified browsers listed below:

• Firefox – Latest release recommended
• Google Chrome – Latest release recommended
• Microsoft Edge – Latest release recommended
• Safari – Latest release recommended

First, verify that you are typing in your Login ID* and password correctly. Remember that CaneLink is case-sensitive, and all characters must be keyed in correctly. If you are still getting the error message, please click on the "Forgot CaneID" or "Forgot Password" link at caneid.miami.edu.

*Note: If you don't know your Login ID, visit CaneID Self-Service at caneid.miami.edu and click the "Login ID" banner to easily view your Login ID information.

Click on the "Change Password" link at caneid.miami.edu. If you are unable to change your password online, please contact the IT Service Desk via phone at 305-284-6565.

If you've made too many consecutive unsuccessful attempts to log in to CaneLink, the system will disable the account as a security measure. For support with re-enabling your account, please contact the IT Service Desk via phone at 305-284-6565.

For security purposes, CaneLink will disconnect users if they've been "idle" for a certain amount of time (20 minutes). To avoid being disconnected, occasionally change the page you're on while connected to CaneLink.

Additionally, be mindful of opening separate tabs for new windows in CaneLink. If one tab times out and is not closed, you may be disconnected from your session in less than 20 minutes.

CaneLink delivers self-service functionality to students enrolled in classes offered in the schedule of classes (excluding some continuing studies programs), faculty members that are actively teaching courses, and parent delegates of student information. If you believe that you should have access to one of these, contact the IT Service Desk at help@miami.edu or 305-284-6565.

If you are looking to have access to administrative functionality in CaneLink, please fill out the form available here and send it to the office of the registrar. They will put you in contact with the CaneLink security personnel. You do not need to call the IT Service Desk.

In some cases you will need to contact the IT Service Desk in order to solve a problem that you are having logging on to CaneLink, because there is no action that you can take yourself in order to resolve the issue and a technician is needed. The error message that pops up in this case may include a number, for example Error Code 31012-5. This number will help the technician diagnose your problem more quickly. Please be sure to mention the number when you contact the IT Service Desk at help@miami.edu or 305-284-6565.

To clear your web browser cache, please do the following:

• Firefox:
  • Click here for Mozilla Firefox's support site instructions
• Google Chrome:
  • Click here for Google Chrome's support site instructions
• Microsoft Edge:
  • Click here for Microsoft Edge's support site instructions
• Safari:
  • Click here for Apple Safari's support site instructions

Cookies must be enabled for CaneLink in your web browser. Cookies are small files that web servers may send to your computer in order to identify your computer and transmit certain data. CaneLink makes use of cookies and requires them in order to access the system.

To ensure that cookies are enabled, please do the following to add https://canelink.miami.edu as a site that can always use cookies, including third-party cookies on this site:

• Firefox:
  • Click here for Mozilla Firefox's support site instructions
• Google Chrome:
  • Click here for Google Chrome's support site instructions
• Microsoft Edge:
  • Click here for Microsoft Edge's support site instructions
• Safari:
  • Click here for Apple Safari's support site instructions

There are times when CaneLink must be taken offline for maintenance. When this occurs, anyone logged on to CaneLink will see this message. The message may also indicate when CaneLink is expected to be available. When you see this message, it is not necessary to contact the IT Service Desk as this indicates a planned outage.

You need to enable pop-ups for CaneLink in your web browser. Enabling pop-ups is different for each browser.

To ensure that pop-ups are enabled, please do the following to add https://canelink.miami.edu as a site that is allowed to send pop-ups and use redirects on your browser:

• Firefox:
  • Click here for Mozilla Firefox's support site instructions
• Google Chrome:
  • Click here for Google Chrome's support site instructions
• Microsoft Edge:
  • Click here for Microsoft Edge's support site instructions
• Safari:
  • Click here for Apple Safari's support site instructions

Please contact the IT Service Desk at help@miami.edu or 305-284-6565.

Your Login ID* provides unified access to University of Miami systems, and is sometimes referred to as your User Principal Name (UPN). Your Login ID is usually formatted like your CaneID; however, the Login ID has @miami.edu or @umiami.edu appended to the end of the ID. (The @miami.edu or @umiami.edu at the end of the Login ID indicates that you are associated to the University of Miami organization.)

Your CaneID is your unique identifier within University systems, and you will continue to use your CaneID for a variety of reasons—including when connecting to wireless networks at the University of Miami.

*Note: If you don't know your Login ID, visit CaneID Self-Service at caneid.miami.edu and click the "Login ID" banner to easily view your Login ID information.

A person does not need an UM affiliation to get a CaneID; however, systems only recognize the CaneID accounts that they specify, and that you are granted access to.

• Do not share your password with anyone.
• Do not share your challenge/response with anyone.
• Try to re-use your CaneID by notifying CaneID managers or system owners that you have one rather than creating a new CaneID account for each new application that you wish to access. (It is easier to track them that way.)
• Treat your University of Miami credentials—e.g., Login ID, CaneID, password—as the keys to your digital identity.

The Identity and Access Management (IAM) team is operated out of IT, as well as the IT Service Desk at help@miami.edu or 305-284-6565, is the primary liaison to the general campus community. While the Service Desk cannot create or set the password for a CaneID, they can send service tickets to the IAM team to resolve greater concerns.

No. CaneID will sign you in to any and all of the applications that the University uses.

No. If you are aware of more than one CaneID linked to your information, contact the IT Service Desk at help@miami.edu or 305-284-6565 to have the CaneIDs merged into one account.

CaneIDs are automatically generated for you, with a default password that specifically corresponds to your personal information. In the same communication (email or letter) that you received your CaneID, you should have been given the formula for a default password. If you have not seen this communication, or have since lost it, please contact the IT Service Desk at help@miami.edu or 305-284-6565.