Parent FAQs

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What is CaneLink? How do I access it?

CaneLink is the University of Miami's student information system, available at canelink.miami.edu. Those with proxy access, e.g., for delegates or parents, will continue using the classic CaneLink experience (previously known as "full site" on the CaneLink home page) to access a student's record, using the "CaneLink for Proxy" tile on the CaneLink home page.
Who can I contact if I can't get into CaneLink or forgot my CaneID or password?

The UMIT Service Desk is available 24 hours a day, 7 days a week to provide CaneLink support: call (305) 284-6565 or email help@miami.edu. To recover your CaneID and/or password, please visit caneid.miami.edu.

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What is a proxy? What happened to delegate access?

A proxy user is a person that has been given access to a student's record in CaneLink. Delegate and proxy are synonymous.
How do I access proxy information on CaneLink?

Navigate to canelink.miami.edu and click "CaneLink for Proxy" on the CaneLink home page to access it.
How do I get access to additional student information for my child or dependent?

Proxy access may include billing and online payments and grade information. The student has the power to grant and revoke proxy access at any time using the Proxy Delegation tab located on the Dashboard menu.
Will I receive access to my student's billing information so I can pay tuition and fees?

Yes. Ensure that your student has selected UM Billing and Online Payments in the Proxy Delegation tab on CaneLink to grant you access on their behalf.
I never received the email my student said I should have received to set up my proxy access. What should I do?

Check your junk email folder. If the email is not there, ask your student to resend the email notification to you by clicking the Proxy Delegation tab located on the Dashboard menu, and selecting the resend email notification button.
I have two students attending UM. How do I get access to both accounts?

Each student must follow the steps for approving proxy access for you.